KVK Illumination Text

Processing of Personal Data Clarification Text

As Travel Cappadocia Agency Limited Company (“Travel Cappadocia”), we show maximum sensitivity to the security of your personal data. With this awareness, as Travel Cappadocia, we attach great importance to the processing and preservation of all kinds of personal data of all persons related to Travel Cappadocia in accordance with the Law on the Protection of Personal Data No. 6698 (“KVK Law”). With the full understanding of this responsibility, we process your personal data as "Data Controller" defined under the KVK Law, as explained below and within the limits ordered by the legislation.


1. Collection, Processing and Purposes of Personal Data

Although your personal data may vary depending on the relationship between you and Travel Cappadocia; It can be collected verbally, in writing or electronically, through automatic or non-automatic methods, Travel Cappadocia units, website, social media channels, mobile applications and similar means. Your personal data can be processed by creating and updating as long as your relationship with Travel Cappadocia continues. Your collected personal data, the necessary work to be done by the relevant business units for you to benefit from Travel Cappadocia services, the legal and commercial security of Travel Cappadocia and those who have a business relationship with Travel Cappadocia (administrative operations for communication carried out by Travel Cappadocia, Travel Cappadocia's Personal data processing conditions specified in Articles 5 and 6 of the KVK Law in order to ensure the physical security and control of locations, legal compliance process, financial affairs, etc.), to determine and implement Travel Cappadocia's strategies and to ensure the execution of Travel Cappadocia's human resources policies and will be processed for its purposes.


2. To Whom The Processed Personal Data Can Be Transferred And For What Purpose

Your collected personal data; For you to benefit from Travel Cappadocia services, the necessary work is done by the relevant business units, ensuring the legal and commercial security of Travel Cappadocia and the people who have a business relationship with Travel Cappadocia (administrative operations for communication carried out by Travel Cappadocia, ensuring the physical security and control of Travel Cappadocia Agency Limited Company's locations , legal compliance process, financial affairs, etc.), to our business partners, suppliers, legally authorized public institutions and private individuals, in order to determine and implement Travel Cappadocia's commercial and business strategies and to ensure the execution of Travel Cappadocia's human resources policies. and within the framework of the personal data processing conditions and purposes specified in Articles 9.


3. Method and Legal Reason for Personal Data Collection


Your personal data is obtained in all kinds of verbal, written or electronic media, in order to provide our services in line with the above-mentioned purposes and in this context, for Travel Cappadocia to fully and accurately fulfill its contractual and legal responsibilities. Your personal data collected for this legal reason can also be processed and transferred for the purposes specified in articles (1) and (2) of this text, within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the KVK Law.


4. Rights of Personal Data Owners Listed in Article 11 of the KVK Law

As personal data owners, if you submit yo3ur requests regarding your rights to Travel Cappadocia using the methods set out below, Travel Cappadocia will conclude the request free of charge within thirty days at the latest, depending on the nature of the request. However, if a fee is stipulated by the Personal Data Protection Board, the fee in the tariff determined by Travel Cappadocia will be charged. In this context, personal data owners;


  • Learning whether personal data is processed or not,
  • If personal data has been processed, requesting information about it,
  • Learning the purpose of processing personal data and whether they are used in accordance with the purpose,
  • Knowing the third parties to whom personal data is transferred at home or abroad,
  • Requesting correction of personal data in case of incomplete or incorrect processing and requesting notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
  • Requesting the deletion or destruction of personal data in the event that the reasons requiring processing are eliminated, although it has been processed in accordance with the provisions of the KVK Law and other relevant laws, and requesting the notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
  • Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
  • In the event that personal data is damaged due to unlawful processing, it has the right to demand the compensation of the damage.


Pursuant to paragraph 1 of Article 13 of the KVK Law, you can send your request regarding the exercise of your above-mentioned rights to Travel Cappadocia in writing or by other methods determined by the Personal Data Protection Board. Since the Personal Data Protection Board has not determined any method at this stage, you must submit your application in writing to Travel Cappadocia in accordance with the KVK Law. In this context, the channels and procedures to submit your application in writing to Travel Cappadocia within the scope of Article 11 of the KVK Law are explained below. Your request, including the necessary information to identify you in order to exercise your above-mentioned rights, and your explanations regarding your right that you request to exercise from the rights specified in Article 11 of the KVK Law; Fill out the form at www.khas.edu.tr and send a signed copy to 'Travel Cappadocia Agency Limited Company İsalı Cd. You can personally send your identity documents to Angel Cave Suite Office N:34, 50180 Göreme /Nevşehir' address, send it via a notary public or other methods specified in the KVK Law, or send the relevant form to sky@travel-cappadocia.com with secure electronic signature. you can send

Why you should choose us?

An experience that gives a charge of emotions and enjoyment of an amazing view of Cappadocia.

We have the largest fleet network of VIP Vehicles, hot air balloons and they all brand new.

You will be cover insurance all over the hot air balloon tour and normal tour from start to end.

For 10+ years of work, we have serve with for more than 10.000 people from the worldwide.

Professional, certificated and exprienced guides & pilots and quality equipments.

The use of modern equipment ensures the comfort and confidence of passengers at every stage of tours.

We are licensed company under Association of Turkish Travel Agencies No: 9497.

If your tour cancel due to weather or you want to cancel you can get your money back before the tour up to 24 hours.

Frequently Asked Questions

Commercial hot air balloons typically fly between 5,000 and 6,000 feet — about 0.9 to 1.1 miles.

In Cappadocia, hot-air-balloons mostly fly shortly before and after sunrise. Take-off times vary between 5:00 - 7:00 AM depending on the season. We rarely organise afternoon flights in winter season depending on the suitability of weather conditions.

We have more than ten balloon launch sites located alongside the Rose Valley, SwordsValley, Kizilcukur Vadi in the centre of Cappadocia. Your air balloon flight path will be determined by the wind direction.

Hot air ballooning is an incredibly safe activity. Unlike other types of aircraft (helicopter, plane, gliders), hot air balloons have significantly less mechanical components, therefore, involve a minimum level of risk from its equipment. Furthermore, hot air ballooning is strictly regulated in Turkey by the Civil Aviation Authority.

Some Cappadocia-specific features make hot air ballooning even safer. Ever wonder why Cappadocia has become the hub of hot air balloons? The answer lies in the ideal geographical features of Cappadocia for ballooning. It offers the most suitable weather conditions (light winds, dry, blue skies) and topographic characteristics (large plains over valleys for safe landing) for ballooning in the world, permitting to fly approximately 220 days over a year.

The wind speed sometimes can vary significantly at low altitudes, which cause bumpy landings. Passengers may experience a bump when landing if the speed of the wind suddenly increases at the altitude of 1-2 metres. However, this does not concern a safety risk for passengers on condition that they abide by the safety rules and

In Turkey, hot air balloon firms are required by the Turkish Civil Aviation Laws to provide insurance for their passengers. Travel Cappadocia and the whole fleet are insured by the largest insurance firm of Turkey, Eureko (Achmea). This insurance protection provides comprehensive coverage for the whole feet, valued at €30.000 for each passenger.

In the event of cancellation due to unsafe weather conditions, we will provide a full refund for your cancelled flight. Alternatively, depending on the seat availability of the next day, we might be able to reschedule your cancelled flight. In the off-season, we mostly can offer an alternative flight for our unlucky customers while in the peak season, we’re less likely to be able to reschedule cancelled flights.

You can change your pickup location prior to your scheduled flight by emailing to info@travel-cappadocia.com. Please note that the new address should be located in the towns of Cappadocia (Urgup, Goreme, Uchisar, Ortahisar, Mustafapasa, Avanos, Cavusin, Ibrahimpasa, Derinkuyu, Kaymakli and Ozkonak, Nevsehir).

You might be charged reissue fee if the date you wish to reschedule your original flight is in peak season. Please note that booking changes are subject to seat availability.

Differing fees may apply depending on the reservation and cancellation period. In the event of voluntary cancellation within 2 days to the departure time, you will be charged at 100% of the cancelled reservation value. To be eligible for a full refund, you must have sent your cancellation request with the details of your booking to info@travel-cappadocia.com at least 7 days before the departure time.

The table below shows the refund fees for different cancellation periods.

Time Period Cancellation Charges
Within 48 hours to departure time 100% of total payment
Within 72 hours to 48 hours to departure time 25% of total payment
3 days to 7 days prior to departure time €30 per person cancellation fee
7 days or more prior to departure time No Charges